Friday, August 31, 2007

Customer Service -- in English!

I just spent a few minutes on the phone with our bank. I have to say, it's so nice talking to a customer service rep who speaks fluent English! I've spent too much time trying to communicate with computer-oriented tech support in Kyrgyzstan or Bangalore; it's actually refreshing to carry on a conversation with a customer service rep who understands every word I say.

It's so nice, that I suspect I'd change banks if Chase ever offshores their customer service to Somalia or Korea. And I can't be alone in feeling this way; I wonder if, say, Dell Computers realizes how much they've irritated their customers by adding a language barrier to all of their tech-support calls....

No comments: